Nina Spencer

Accolades: Public Sector

What people are saying about Canadian Public Sector Speaker, Nina Spencer...

"The customer is the only critic whose opinion matters at all." -- Mark Twain

A Sample of Audience Reactions

"A big thank you for yesterday. After the day was wrapped up and also this morning, I still have employees approaching me about how inspired they were by your presentation; it was engaging and inspiring. Our Director was very impressed by your presentation style and points, too, and brought them up a couple more times during the balance of our day, and even at the end-of-day wrap. So a big thank you from the bottom of my heart, for making the time and for your very valuable contribution. I look forward to future opportunities to book you, and will definitely recommend your keynote speaker services to my existing clients who are looking for a great guest speaker." Angela Poletto, Sales Executive, Parks and Culture Division, Toronto and Region Conservation

"Sincere thanks for your enthusiastic keynote. During times of transition we sometimes lose sight of what we do well. Thanks for reminding us that we each make a wonderful contribution to our organization. We greatly enjoyed your inspiration and sense of humour, and were all motivated as we laughed and smiled together! You have a wonderful gift and you are a pleasure to work with, Nina. Let's do it again sometime soon! Susan Badame, Senior Human Resources Advisor, Department of Justice, Ontario Regional Office

"I wanted to again thank you for your keynote address to the Legislative Assembly employees last Friday. The feedback both formally and informally has been very positive. The employees have indicated that you held their attention and gave them many things to think about both in their professional and personal life. Our management team was very pleased and enjoyed your presentation. It was a pleasure working with you and hopefully we will be able to do so again in the future." Nancy Marling, Director, Human Resources, Legislative Assembly of Ontario

"Good afternoon Nina, on a gorgeous Friday afternoon I thought I would send you my sincere congratulations on your presentation with us on Wednesday. You are a great facilitator, as you are very engaging and very entertaining as well. We discussed your presentation and messages on the drive back and all of us agreed we benefited from your passion! Thank you!!" Dermott Barrett, Program Manager, Ministry of Labour

"Nina, thank-you again for your energetic, thought provoking keynote presentation to our division. Everyone commented favourably on our choice of guest speaker and had only positive things to share. That's either because they carefully followed your advice about passion or really liked what you had to say. I think both! Cultural change, in countries or in organizations, is driven by great messages. Your message about passion was, and is, invaluable. I hope we will have the opportunity to work with you again!" Oswald Zachariah PhD, Manager, Innovation & Knowledge Management, Ministry of Agriculture, Food and Rural Affairs

I thoroughly enjoyed your keynote and heard lots of positive comments. You offered exactly the right tone and message for our group, as they came from some stressful experiences during H1N1 and are in the process of revitalizing for the year ahead. Thanks very much! Very much appreciated." Cathy Jaynes, Director, Healthy Lifestyles Public Health Branch, Community and Health Services Department Region of York

"Thanks for your great presentation at the Parks and Recreation Ontario annual conference. It was very thought provoking and exactly what I needed to hear! It was your keynote, in particular, that drew me to the conference/motivated me to sign up. Thanks again for giving me a much needed boost!" Mandy Walker, Recreation Manager, Facilities, Town of Ajax

"We were delighted with your presentation. A relevant message delivered with humour, enthusiasm and demonstrated belief in the subject. Our team thoroughly enjoyed the audience participation and the exercises you used to emphasize the benefits of positive thinking. Now, when we see staff twirling out of our director's office when things go differently than one would prefer, we know everyone benefited and enjoyed your session." Wilma Aselstine, Training Co-ordinator, Ontario Ministry of Finance

"The workshop you presented was exceptional! The entire workshop was fun and sparked both energy and excitement among staff members. I personally found the session to be creative, humorous, inspiring and uplifting. You have done a fantastic job!" Sylvia Fung, Training Coordinator, Ontario Ministry of Health and Long Term Care

"Thank you for delivering such an upbeat, thought provoking and motivating keynote presentation at our Annual Divisional Staff Forum. Your ability to weave the morning speakers' points into your presentation was also greatly appreciated. I personally found it to be inspiring." Linda D. Hunter, Senior Divisional Manager, Ontario Ministry of Health and Long Term Care

"A great big Communications thank you for your opening keynote presentation! Our offsite was a great success; you set the right tone for the balance of our meeting. All feedback has been extremely positive." Susan Amring, Director Corporate Communications, City of Mississauga

"Exceptionally well done!" Cal Corley, Chief Superintendent, Royal Canadian Mounted Police

"I can confidently say that Nina captivated our audience in a unique way and demonstrated how a more positive and productive working environment is within grasp." Michael Parzei, Committee Chair, Management Board Secretariat, Ontario

"Our staff has been using superlatives to express how they feel about the presentation you delivered last Wednesday morning. We thoroughly enjoyed it. Just thought you'd appreciated receiving a sampling of the comments: Fabulous!; Very good; I really don't like perky, perky so early in the morning, but I have to admit she won me over; That presentation triggered an attitude adjustment in all of us.; That was fun!; Great!; Excellent!." Anne White, Manager, Communications Branch, Ontario Ministry of Natural Resources

"Thank-you very much for the time and effort you put into your presentation. It was very well received--much positive feedback. My colleagues and I are definitely putting the learning to use--there are many more "Tah-dah"s around the office than EVER before!" Marilyn Seib, Health Care Manager, Saskatoon Health Region

"We've had wonderful feedback about your keynote presentation. You certainly made the evening and we can't thank you enough! The Board certainly recognizes that you've gone above and beyond for our organization and it's very much appreciated. You made my job very easy due to your accommodating nature. I felt as if I'd known you for ages by the time we finally met. Many thanks Nina, and I sincerely hope our paths cross again." Nancy Landry, Conference Planner, Northumberland County Children's Aid Society

"Thank-you so much for your passionate presentation to our staff. We have received a great deal of positive feedback and much interest in your book. It was a sincere pleasure working with you and hearing your insights on keeping our passion for work and life!" Robin Dafoe, Director, Corporate and Public Affairs, Education Quality and Accountability Office

"Thank-you for making our 2006 conference such a great success! Your keynote was a perfect way to wrap-up the event". Christina Neumann, Conference Committee Chair, Parks & Recreation Ontario/PRO Aquatics

"I received rave reviews from our staff on your presentation, and your theme has left a positive impression on all of us. We would be pleased to have you speak to our group again and I will certainly recommend you highly to future committee members who are assigned the responsibility for planning this event." Wayne Pushka, Manager, Special Investigations Unit, Legal Branch, Workers' Compensation Board of Ontario

"Nina, you were great! Your presentation was well laid out with a good combination of humour and information. I thoroughly enjoyed it. You immediately engaged our audience, formed a relationship with us by learning everyone's name and your energy appears to be immeasurable." Chas Anselmo, Municipal Advisor, Ontario Ministry of Municipal Affairs and Housing

"Nina, you were great to work with both before and on the day--very professional...very accommodating. You worked closely with us to craft a fine keynote address, which provided an informative and motivating kickoff to our conference and helped inspire senior staff throughout their day. Well done!" Thomas Plant, Senior Manager of Strategic Planning, City of Vaughan

"Thank you for speaking at our annual Ontario Public Service Women of Influence and Inspiration conference. Sharing your personal career choices and experiences helped to inspire others and you made a difference. Your energy is quite illuminating, and sharing your excitement about your first "real" job being with the Ontario Public Service (OPS) resonated with not only the young women in the audience, but also with many who can relate to receiving their first pay cheque and feeling wonderful. It is not often women in the OPS have a chance to meet a bestselling author that they can actually have a chance to speak with; this, in itself, was inspirational and rewarding. On a personal note, thank you, Nina. You are a delightful speaker and helped to make the seminar a success. It was very nice to meet you and I enjoyed our many chats. Thank you for making such a difference." Linda Lane, Women of Influence and Inspriation Coordinator and Project Officer, Ontario Ministry of Government Services

"Nina, I truly had a fantastic time at your keynote presentation (at the 2009 Career Development Association of Alberta's Annual BTT Conference). Because of it (and you), I've felt much more rejuvenated and inspired since my return to work. Your presentation helped fortify the love of my job, and the people with whom I work, and you helped me remember why I love what I do for a living. Also, the way you started and ended your keynote was one of the most inspiring things I've heard in a long while. Thanks again!" Lesley Winfield, Library Manager, Olds Municipal Library, Alberta

"Great feedback on your presentation, Nina! Your keynote was definitely a BIG success! Your "Getting Passion Out of Your Profession" address elicited a very positive response from our Administrative Professionals Community, as evidenced by the line-up out the door for those wishing to have you sign copies of your book after the presentation. Feedback included: motivating, positive, inspirational, very interesting and useful; I have already incorporated Nina's ideas into my work habits; I thoroughly enjoyed Nina's keynote and emerged from it inspired and excited about approaching my workday in a much more positive way." S. Mitchell, HR Learning Advisor, Government of Canada Agency

"Nina, on behalf of the staff and students at the JIAS LINC Programme, I thank-you for your inspiring keynote presentation. Despite the wide spectrum of our audience, your passion and high energy captivated each of us. You have motivated us all to incorporate your positive communication tips into our everyday lives.The feedback about your keynote has been fabulous!" Roz Greenberg, Executive Director, JIAS LINC Programme/Jewish Immigrant Aid Services

"Nina, we received wonderful feedback about your presentation. It was thoroughly enjoyed by all! Here is a sampling of the feedback: amazing speaker; I really enjoyed listening to her and loved how she involved the audience; What she said really made sense; She was great!; She was a lot of fun, which made the time go by quickly. I can't wait to read her book; Quite the motivational speaker; She was very down to earth, but could get her point across; Her anecdotes were awesome; Offered very practical, hands-on advice in an intelligent and humorous manner. Very enjoyable; Inspiring; She was fabulous!, kept us listening; She was the best yet. Topic was perfect for our current corporate culture; Great message. Well presented. Fun to listen to; Fun very and motivational; Excellent speaker, relevant material; enthusiastic speaker and kept people involved; Wow, wow and then wow!" Nancy Yeldon, Conference Chair, Export Development Canada

"Thank-you very much, Nina, for your speaker services at our all-staff learning day. The evaluations of your presentation were fabulous! In fact, one of our senior managers commented, "Where have you been hiding Nina Spencer all these years?" This was definitely our best staff event ever and your contribution was definitely a terrific part of that, so much appreciation to you." Judy Dunnington, Regional Director's Office, Ottawa, Ontario Ministry of Community and Social Services

"Nina's approach in presentations keeps participants engaged and motivated. Her book "Getting Passion Out of Your Profession" is a must-read...even this old dog learned some new tricks!" Murray Clarke, Chief Administrative Officer, Town of Sidney, BC

"Thank you, Nina, for your words of wisdom. Staff really enjoyed hearing you speak. You rang lots of bells for them and created a very positive atmosphere, which will carry on in the work environment over the coming year." Suzanne Gagnon, Regional Director, Eastern Region/Ottawa, Ontario Ministry of Community and Social Services

"Your presentation was engaging, funny, thoughtful and contained immediately useful tools and tips. It was profound, yet simple to understand, and many of our staff indicated they had "aha" moments at various points throughout the morning. Thanks, Nina! Boni Fox-Gray Assistant Director, Ontario Ministry of Tourism and Culture

"Thanks, Nina, for a great interactive keynote presentation. I was put in charge of creating a fun-filled afternoon, and your presentation truly brought both good humor and reflection to our employees at such an appropriate time. Everyone enjoyed staying after the session to get an autographed copy of your book and I've heard many say they have read their books (already!), and are going to incorporate your ideas into their daily work. Thank-you for making me look good!" Lynne Davies, Executive Director, Markham Family Health Team

"Your presentation was well received, with the majority of participants indicating it was "excellent". Comments expressed included: 'Great speaker and good refresh for everyone to make new commitments'; 'So amazing and fun'; 'Just long enough and motivational'; 'Engaging, dynamic and easy to relate to'". Suzanne Rubinstein, Director -- Ontario Travel Information Centres/OTIC, Ontario Tourism Marketing Partnership Corporation/OTMPC

"A big thank-you for such a wonderfully insightful afternoon. Your delivery was extraordinaire and your messages will resonate with us for a long time. Thanks again for your wonderful 'care and feeding' of my team." Susan Alikhan, Director, Project Management Office, Ministry of the Attorney General

"Nina's contagious energy is a force so strong, that it vibrates through the phone. From the moment you contact Nina, her passion illuminates so effortlessly and her professionalism is truly a breath of fresh air. Just speaking with Nina is inspirational in itself. Thank you Nina for all of your kindness and hard work. As I have told you countless times, you have been an absolute pleasure to work with." Natashya Dailey, Durham Region Unemployed Help Centre

"A big thank-you for your part in making our (Zone 2 AMCTO/Association of Municipal Managers, Clerks and Treasurers of Ontario) Annual Spring meeting so successful. Our larger than normal attendance was mostly attributed to you being our keynote speaker. You held us in the palm of your hand for two hours! Thank you so much for making it possible for Zone 2 to offer your presentation." Barbara L. Wilson, CMO, County Clerk, County of Huron, Ontario

"Nina, your presentation and facilitation went extremely well and had many people remarking that they enjoyed it. Your topic was timely and you delivered your session with lots of energy and enthusiasm, while creating a space that allowed us to relax, get into the moment and participate in the activities. I don't think I've seen that much activity and participation at a Managers Forum in a long time. Very enjoyable!! Thanks for everything!" Bryan Pitt, Manager, Divisional Learning Unit Ministry of Labour

"Very positive comments from attendees (about your closing keynote). You were just what we needed to close off a great conference. I will certainly be bringing your name forward again to CHICA Canada!" (now booked to keynote at the CHICA National Conference, May 2014/Community & Hospital Infection Control Association-Canada) Suzanne Rhodenizer-Rose RN, BScN CIC, Director
Healthcare Quality & Patient Safety, IPCNS, Nova Scotia/Chair CHICA-Nova Scotia Conference

"Nina, your presentation was engaging, informative and entertaining. I found value in a number of your messages, which I felt encouraged and demonstrated for participants the personal and professional benefits of concepts such as: exploring self-awareness; ownership and control of personal attitudes; recognition of the existence and potential impact of ingrained habits and beliefs and; the leadership advantages, enhancements and influences that can stem from increasing one's optimism, hopefulness and openness. Thanks again!" Ken Fox, Director,
Central East Region, Operations Division Ministry of Labour

"Sincere thanks for being our keynote speaker for our three 2013 Orientation Sessions. From our first phone call, to each final presentation, I knew you were the perfect fit for our organization. Your dedication to understanding our needs, researching our product and expressing the detailed needs of your delivery demonstrated to us your utmost professionalism. The delivery of your message to three different audiences was professional and precise to our desired outcome. We appreciated that you genuinely considered the change of audience and demographics, and tweaked your keynotes as needed. I look forward to working with you again! Until then, I wish you great success is spreading your 'gems' (Going the Extra Mile on Services) message." Deanna Davies, Manager, Marketing, Web & Business Development
St. Lawrence Parks Commission

"Nina, you were a tremendous addition to our orientations and most would say the highlight of the entire experience! Well done! You enthusiastically delivered a targeted and thoughtful Customer Service message to our over 500 staff members, with real, workable tips on 'Going the Extra Mile on Service'. In three distinct sessions, with three distinct business unit audiences, you took care to research the audiences and adjust your message delivery to best fit each group. And the audiences reacted well to your humourous anecdotes, fun exercises and personal challenges to them to succeed in their daily jobs. We would most confidently recommend you, Nina, to interact with groups that are particularly tasked with delivering front line customer service excellence. We will definitely have you out again.Thanks again Nina, it was a real inspiration hearing you speak." Darren Dalgleish, General Manager and CEO, St. Lawrence Parks Commission

"Congratulations, Nina! As expected, you were our highest-rated speaker of the conference! No surprise to me. Thanks for another great, spirited and dynamic presentation to the OPS Finance Community. Our event (attended by over 600 delegates) was a great success; our highest rated ever—in no small part due to your participation. Through your keynote A Time to Creep, A Time to Soar you were able to very effectively translate/parallel your experience of climbing Mt. Kilimanjaro to the "mountains" that we all need to climb in our own lives, both personally and professionally. We've heard over and over how well your message resonated with everyone." Lori Glen, Finance and Business Management Council, Executive Coordinator and Event Organizer

"Nina, thank-you for your excellent keynote on your climb of Kilimanjaro. Your presentation was meaningful and engaging for all of us. Good luck with your next adventure and you can absolutely use my words as OPS directors' feedback!" Lillian Duda, Director of Business Planning and Financial Management Branch, Government of Ontario

"Thank-you again for the truly motivational, inspirational keynote (at our autumn Mid-Atlantic Association of Court management/MAACM Conference)! It will be one to long-remember and carry with me both at work and personally. I have started reading "Kili" (A Time to Creep, A Time to Soar) and am thoroughly enjoying the book! Again, a confirmation of your ability to motivate and to inspire!!! I would truly be "honored" to have you include my words among your 'Accolades,' of which you are so deserving!" Maria Vogel, Jury Office, Jury Commissioner, Montgomery County, Maryland, USA

"Anecdotal feedback to me on your presentation was very positive and matched my own observations. Your keynote was what I'd hoped for and expected: positive, informative and entertaining. Again, thanks for the very enjoyable presentation. I would easily recommend you to my colleagues for future engagements." Jim Rooke, Director, Human Resources Advisory and Recruitment Services, Ontario Ministry of Government and Consumer Services

"It was definitely a great day yesterday, from the organization to the Presentations and I have already received great positive feedback on your Presentation! As expected, folks are relaying that your keynote was engaging and full of great energy and great ideas to think about. So thank-you for ending our staff engagement day on such a high note—not easy to do as the last presenter of a very full day! Kudos to you, Nina! I will definitely share your name, and recommend your services and books to my colleagues, as a great reference for motivational speaking events." LouAnn Micallef, Regional Manager, Ontario Ministry of Children and Youth Services

"It really was a pleasure to have had you keynote at the annual NCON Professional Development Conference. Our audience appreciated your address immensely and walked away on a high and positive note. Your messages will help them persevere well when they face challenges in their day-to-day, sometimes mundane work!Feedback included: Nina's keynote was wonderful & engaging; I found it to be extremely helpful and informative!; this is by far the most engaging and relevant conference I've attended in five years; the information was relevant and presented in an exciting and engaging way; speaker was dynamic, engaging and passionate. I learned a lot and am going to bring a wealth of information back; I especially liked Nina's closing keynote presentation—it really spoke to me." Shalini Da Cuna, Executive Director, Peel Halton Workforce Development Group

"The feedback about your Getting Passion Out of Your Profession keynote has been extremely positive. You did an amazing job – you had a powerful message and you delivered it with passion. I truly believe you delivered an amazing presentation, so feel free to quote me anytime." Sherwin Jung, CTP, Specialist, Learning & Development, Corporate Learning, PEEL REGIONAL POLICE

“Overwhelmingly, all feedback about your keynote has been positive!” Sonia Bozzo, Assistant Probation Manager, Ministry of Children and Youth Services, Youth Justice Services

"Alberta loves Nina! She is an extremely passionate and dynamic speaker that captivates her audience. She is warm and inviting both on stage and in person, demonstrates the ability to motivate and coach others in the career development and human resources fields, and displays discretion and diplomacy with her colleagues and clients. If you want attention to detail, promptness and expertise in the field of career development--Nina Spencer is the lady for you. She was an absolute pleasure and a treat to have at our 15th Annual Alberta Career Development Consultation." Tracey Campbell, Chair, 2009 BTT/Building Tomorrow Today Planning Committee, Career Development Association of Alberta (Career & Employment Consultant, Alberta Ministry of Employment and Immigration)

"As always, you gave another inspirational talk. The feed back I've received has again been extremely positive! I will definitely recommend you as a guest speaker to my colleagues around the City." Roberto Rossini, Deputy City Manager & Chief Financial Officer, City of Toronto

"In a previous position, while doing some analysis-type research, a former employer said to me...'When doing this type of work, sometimes you spend hours and hours researching and come up with absolutely nothing; then other times, you find that gold nugget! You just have to keep looking.' Well, Nina, on that particular Sunday morning a few weeks back, when I was surfing the net and found you as a keynote speaker for our team building event, I knew I had found that gold nugget. You are an amazingly, eloquent professional. The event was a huge success because of the power of you!" Viviana Precopi, Manager—Special Projects, Community Services, City of Vaughan