Nina Spencer

Blog: Nina’s Thoughts of Life and Business

Why can’t service providers keep their clients in the loop when things go awry!

Why can’t service providers keep their clients in the loop when things go awry!

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My newest book, A Time to Creep, A Time to Soar: Lessons learned for work and life from climbing Kilimanjaro, is doing so well that… Read more »

The Motivation to Write

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Three of my friends are currently fretting over the writing of their books, or rather, their lack of it. I too know this feeling from… Read more »

Three Questions

Three Questions

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by Leo Tolstoy One day it occurred to a certain emperor that if he only knew the answer to three questions, he would never stray… Read more »

Funny Days

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My darling 12 and a half year old Soft-Coated Wheaten Terrier, Angus, was diagnosed with terminal, inoperable Oral Cancer on August 6, 2009, but is… Read more »

A time for all good people to come to the aid of those in need

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Yesterday at the gas station a woman locked herself out of her car while it was still running (purse and keys inside). A man offered… Read more »

In Business and in Life, What Goes Around Comes Can Surely Come Around: Practice Generosity

In Business and in Life, What Goes Around Comes Can Surely Come Around: Practice Generosity

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When I was in high school I heard a saying that really stuck with me: Be careful whose fingers you step on, on your way… Read more »

A Class Act of Customer Service

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I had a stellar experience being of service to a particular client a couple of days ago. They were a class act from their very… Read more »

Is it the customer’s job to give direction to the staff member?

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I got sloppy about taking care of some personal business today and, as a result, found I’d best choose a speedier than normal route to… Read more »

Settling for less than perfect

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My grade 9 history teacher taught me an important and even profound life lesson, all those years ago, about appreciating what you have right now…. Read more »

Japanese toilet-cleaning superstition

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Back on March 13, 2007 the Globe and Mail newspaper ran a little ditty on its fun and quirky Social Studies page that revealed, “In… Read more »

The Sound of Service Excellence

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Are professional graces and manners–polite on-the-job behaviours and attitudes once thought a matter of “common decency”–going the way of current stock markets? Are many workers,… Read more »

Using Your Contacts and Actually Asking for What You Want

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The other day a beautifully dressed young man, attired in full business regalia, knocked on my door wishing to make his professional introductions as a… Read more »

Accepting rejection and rejecting acceptance

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I’ve been speaking for a living for more than two decades. I’m still going at it strong and am booked each year to the extent… Read more »

Back-to-School and Back-to-Professional Conferences:

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How to get the best bang for your conference buck Here it comes…almost back-to-school time once again, and time for something else, too! The professional… Read more »

Moving Beyond Your “Berry-Picking” Job

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July is raspberry time in my backyard and the choice pickings go on and on for weeks! The quiet of this past early Sunday morning… Read more »

PowerPoint Bored’em

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I recently was the closing speaker at two events where speaker after speaker after speaker–all senior executive-types–read, word-for-word from their scripts, while hiding behind the… Read more »

My Eulogy for my Dear Friend Dianna Barrett

My Eulogy for my Dear Friend Dianna Barrett

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March 7, 1956 – December 1, 2008 Dianna hated winter. Correction. She hated Canadian winters…but loved winters anywhere south of, let’s say, the 25 parallel!… Read more »

Happy Valentine’s Day

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Happy Valentine’s Day to you! This date marks the second anniversary of the launch of my first book, Getting Passion Out of Your Profession: How… Read more »

Coping With the Last Stretch of 2007: a.k.a. Workplace Stress Time’s Last Hurrah!

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Okay, this is it. Don’t get scared. Here we are–finally!–the last of 2007. For many, this week marks the home stretch before holy-days and vacation… Read more »

Intrapreneurial Networking Masters

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Organizations have embraced teamwork for at least the past two decades. Now comes the importance of recognizing the art of internal and “on purpose” networking…. Read more »

Appreciating Staff, Colleagues and Yourself!

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Sometimes, in some “sick” corporate cultures (bewildering as it may seem), expressions of staff appreciation rarely, if ever, occur. What’s an individual to do? It’s… Read more »

“The Experience starts now!” At least that’s what they promised

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I traded in my old modem for a new one today; this required a visit to one of my service provider’s retail outlets. Now I’m… Read more »

Service Excellence is in the Attention to Detail

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I’ve paid my respects to two different families, at two different funeral homes, in less than 7 days…and this is what I’ve noticed…service excellence is… Read more »

Sometimes Work’s a BIG Pain in the Neck!

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A couple of weeks ago I spoke at the World Council of Credit Unions’ Annual Conference. What a terrific bunch they were, and what an… Read more »

Blinding Flashes of the Obvious

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Have you ever thrashed around in the emotional pain of indecision, or found yourself suffering from “paralysis of analysis” regarding a particular personal or professional… Read more »

It’s Not My Job to Bend Over

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The other day I stood third in line at the post office to Xpress Post an order of books to a client. While awaiting my… Read more »

From the frying pan into the fire

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I cut my first teeth (years and years ago) in organizational development under the banner of a large organization–large enough to sustain its own intimate… Read more »

The Flight from Hell and Teamwork Lessons Learned from Hurricane Alex

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Back on April 26, 2007 I blogged about the challenges and down-right fright of flying in small, weight-imblanced planes and drew parallels between imbalanced planes… Read more »

The value of “shifting perspectives”

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A couple of weeks ago I flew to a speaking engagement in Northern Ontario. Times in the airline industry being what they are, long gone… Read more »

The Sanjaya Factor

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What is it? Well here’s one of my dirty-little secrets…I watch American Idol. Yup–Religiously. It started off as something that my daughter and I could… Read more »

As you make your bed, so you must lie in it

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I recently fell in love with a grand Victorian reproduction Aged-Iron Bed by Wesley Allen, while window-shopping in a West-End Toronto neighbourhood full of little… Read more »

On the subject line of SPAM

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One of my biggest email pet peeves is receiving important business emails all folded-in with my daily SPAM…and I don’t mean luncheon meat! Like you,… Read more »

Toying with a digital scale and the “weight of the world”

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With amazing regularity I read newspaper articles and the likes, about workplace stress getting the better of workers and undermining maximum workplace productivity. These articles… Read more »

What comes first…the chicken or the egg…the job or the passion?

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“Age may wrinkle the face, but lack of enthusiasm wrinkles the soul.”, so says Samuel Ulman. So how are you protecting your working soul from… Read more »